Guest Inquiry
Read fully → check listing/calendar → answer directly → add next step → escalate exceptions.
Black Gold · Batman Tech · Netlify Safe
Batman OS · SOPs
Operating procedures for client delivery.
Read fully → check listing/calendar → answer directly → add next step → escalate exceptions.
24 hours before arrival send address, lock code, WiFi, parking, rules, and cleaner-ready confirmation.
Send checkout tasks. Notify cleaner. Request photos. Record damage or supply issues.
Acknowledge, ask for details, escalate to host, confirm only through platform process.